Frequently Asked Questions

Everything you need to know about shopping with Luxury Promise.

Are your luxury items authenticated?

Yes, every item on Luxury Promise undergoes a rigorous multi-step authentication process by our team of in-house experts to ensure 100% authenticity before being listed.

What is the condition of the pre-loved items?

We use a standardized grading system ranging from 'New with Tags' to 'Fair Condition'. Detailed descriptions and high-resolution photographs are provided on each product page to disclose any signs of wear.

Do you offer international shipping?

We ship worldwide using secure, insured courier services. Please note that international orders may be subject to local customs duties and taxes depending on your destination country.

What is your return policy?

We offer a 14-day return window for items shipped within the UK and EU, provided the security tag remains attached. For international orders outside these regions, all sales are final due to customs complexities.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through providers like Klarna and Affirm to help you spread the cost of your purchase.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.